This qualification is suitable for those working in various medical administration contexts. Individuals may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team. The following occupations relate to this qualification. - Admissions Clerk (Health Services) - Clinical Coding Clerk - Medical Receptionist - Medical Records Officer - Medical Secretary - Medical Typist - Secretary

BSBWHS201 Contribute to health and safety of self and others

Lucy is able to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. She can work safely; implement work safety requirements; and participate in WHS consultative processes

BSBITU307 Develop keyboarding speed and accuracy

Lucy can use safe work practices; identify and develop keyboard skills and check accuracy

BSBMED301 Interpret and apply medical terminology appropriately

Lucy is able to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. She can respond appropriately to instructions which contain medical terminology; carry out routine tasks; and use appropriate medical terminology in oral and written communication

BSBMED302 Prepare and process medical accounts

Lucy is able to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients. She can provide advice to patients about fee structure; process referrals to specialist practitioners; prepare medical accounts for bulk billed and private patients; and process accounts

BSBMED303 Maintain patient records

Lucy has the knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager. She is able to identify and clarify own role and procedures for patient record keeping; access patient records; help maintain records; and monitor and review own role

BSBMED304 Assist in controlling stocks and supplies

Lucy is able to provide assistance in stock control processes within a medical environment. She can determine own role in stock control processes; assist in maintaining stock levels; store stock; assist in stocktaking; and assist in disposal of out of date stock and recalls

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

Lucy is able to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment. She can work within accepted codes of conduct; follow confidentiality and privacy procedures; and follow security procedures

BSBADM307 Organise schedules

Lucy has the skills to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. She can establish schedule requirements and manage schedules

BSBITU303 Design and produce text documents

Lucy has the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. She can prepare and produce word processed documents; design work processed documents; add tables and other data and produce text documents

BSBITU304 Produce spreadsheets

Lucy is able to develop spreadsheets through the use of spreadsheet software. She can select and prepare resources; plan spreadsheet design; create spreadsheet; produce simple charts; and finalise spreadsheets

BSBITU302 Create electronic presentations

Lucy has the skills to design and produce electronic presentations for speakers, for self-access and online access. She can create presentation; and finalise presentation

BSBITU309 Produce desktop published documents

Lucy is able to design and produce desktop published documents. She can prepare to produce desktop published documents; set up desktop published document; create desktop published document; and finalise desktop published document

BSBDIV301 Work effectively with diversity

Lucy is able to recognise and interact productively with diversity in the workplace. She can recognise individual differences and respond appropriately and work effectively with individual differences

BSBSUS201 Participate in environmentally sustainable work practices

Lucy is able to reduce the negative environmental impact of work practices by identifying current resource use, complying with environmental regulations and seeking opportunities to improve resource efficiency

BSBITU201 Produce simple word processed documents

Lucy is able to produce and finalise documents

BSBITU202 Create and use spreadsheets

Lucy has the skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software. She can select and prepare resources; create simple spreadsheets; produce simple charts and finalise spreadsheets