This qualification is suited to those working as administrators and project officers. In this role, individuals use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Jordan has the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. He is able to provide information to the work team about WHS policies and procedures; implement and monitor participation arrangements for managing WHS; implement and monitor organisational procedures for providing WHS training; implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks; and implement and monitor organisational procedures for maintaining WHS records for the team

BSBCMM401 Make a presentation

Jordan is able to prepare, deliver and review a presentation to a target audience. He can prepare and deliver and review a presentation

BSBCUS403 Implement customer service standards

Jordan is able to contribute to quality customer service standards; implement customer service systems; and implement team customer service standards

BSBFIA402 Report on financial activity

Jordan is able to compile financial information and data; prepare statutory requirement reports; and provide financial business recommendations

BSBINN301 Promote innovation in a team environment

Jordan is an effective and proactive member of an innovative team. He can create opportunities to maximise innovation within the team; organise and agree effective ways of working; support and guide colleagues; and reflect on how the team is working

BSBLED401 Develop teams and individuals

Jordan has the skills and knowledge required to determine individual and team development needs and to facilitate the development of the work group.

BSBMKG413 Promote products and services

Jordan is able to coordinate and review the promotion of an organisation’s products and services. He can plan and coordinate promotional activities; and review and report on promotional activities

BSBMKG414 Undertake marketing activities

Jordan has the skills and knowledge required to plan, implement and manage basic marketing and promotional activities. He is able to research marketing information; plan and implement marketing activities; and review marketing activities

BSBWRT401 Write complex documents

Jordan is able to plan documents, draft text, prepare final text and produce documents of some complexity.

BSBMGT402 Implement operational plan

Jordan has the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.