This qualification is suitable for small business managers who use well developed skills and a broad knowledge base to solve a range of defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.

BSBSMB401 Establish legal and risk management requirements of small business

Amy has the skills and knowledge required to assess and prioritise risks and identify and comply with all regulations affecting the business. She is able to identify and implement business legal requirements; comply with legislation, codes and regulatory requirements and negotiate and arrange contracts

BSBSMB402 Plan small business finances

Amy is able to identify financial requirements of a business, including profit targets, cash flow projections and strategies to garner financial support. She can identify costs, calculate prices and prepare profit statement; develop a financial plan and acquire finance

BSBSMB403 Market the small business

Amy is able to develop marketing strategies; determine a marketing mix for the business; implement marketing strategies and monitor and improve marketing performance

BSBSMB404 Undertake small business planning

Amy has the skills and knowledge required to research and develop an integrated business plan for achieving business goals and objectives. She can identify elements of the business plan; develop a business plan and develop strategies for minimising risks

BSBCUS401 Coordinate implementation of customer service strategies

Amy is able to advise on customer service needs; support implementation of customer service strategies and evaluate and report on customer service

BSBEBU401 Review and maintain a website

Amy has the skills and knowledge required to undertake data analysis, review website content, and update and maintain a website. She is able to review website content and use; update website and carry out non-technical site maintenance

BSBINN301 Promote innovation in a team environment

Amy has the skills and knowledge required to be an effective and proactive member of an innovative team. She is able to create opportunities to maximise innovation within the team; organise and agree effective ways of working; support and guide colleagues and reflect on how the team is working

BSBREL402 Build client relationships and business networks

Amy has the skills and knowledge required to establish, maintain and improve client relationships and to actively participate in networks to support attainment of key business outcomes. She can initiate interpersonal communication with clients; establish client relationship management strategies; maintain and improve ongoing relationships with clients; and build and maintain networks

BSBSUS301 Implement and monitor environmentally sustainable work practices

Amy is able to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. She can investigate current practices in relation to resource usage; set targets for improvements; implement performance improvement strategies; and monitor performance

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Amy has the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.