This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

BSBWOR502 Lead and manage team effectiveness

Aiden has the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. He is able to establish a team performance plan; develop and facilitate team cohesion; facilitate teamwork and liaise with stakeholders

BSBLDR501 Develop and use emotional intelligence

Aiden is able to identify the impact of own emotions on others in the workplace; recognise and appreciate the emotional strengths and weaknesses of others; promote the development of emotional intelligence in others and utilise emotional intelligence to maximise team outcomes

BSBLDR502 Lead and manage effective workplace relationships

Aiden has the skills and knowledge required to lead and manage effective workplace relationships. He can manage ideas and information; establish systems to develop trust and confidence; manage the development and maintenance of networks and relationships and manage difficulties to achieve positive outcomes

BSBMGT517 Manage operational plan

Aiden is able to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

BSBCUS501 Manage quality customer service

Aiden is able to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

BSBINN502 Build and sustain an innovative work environment

Aiden has the skills and knowledge required to create an environment that enables and supports innovative practice, focusing on a holistic approach across all areas of work practice. He is able to lead innovation by example; establish work practices that support innovation; promote innovation; create a physical environment which supports innovation and provide learning opportunities

BSBMGT502 Manage people performance

Aiden is able to manage the performance of staff who report to him directly. He can allocate work; assess performance; provide feedback and manage follow up

BSBMGT516 Facilitate continuous improvement

Aiden has the skills and knowledge required to lead and manage continuous improvement systems and processes. He is able to lead continuous improvement systems and processes; monitor and adjust performance strategies and manage opportunities for further improvement

BSBMGT605 Provide leadership across the organisation

Aiden is able to communicate organisational mission and goals, influence groups and individuals, build and support teams and demonstrate personal and professional competence

BSBPMG522 Undertake project work

Aiden has the skills to define a project; develop a project plan; administer and monitor a project; finalise a project and review a project

BSBRSK501 Manage risk

Aiden is able to establish risk context; identify risks; analyse risks and select and implement treatments

BSBSUS501 Develop workplace policy and procedures for sustainability

Aiden has the skills and knowledge required to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances.