For information about this qualification, please go to the following link at training.gov.au: http://training.gov.au/Training/Details/CPP50307

CPPDSM4006A Establish and manage agency trust accounts

Jasper is able to establish and manage trust accounts in an agency context, which involves reviewing agency accounts for compliance with trust account requirements; establishing and managing trust accounts; maintaining records of trust transactions; and monitoring and reviewing trust accounts. Jasper is also able to authorise and verify trust accounts

CPPDSM4004A Conduct auction

Jasper is able to conduct an auction, which includes conducting the auction in line with agency practice, ethical standards and legislative requirements. He is able to prepare for auction and complete sales

CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work

Jasper is able to meet the core legal and ethical requirements associated with property management. He is aware of the legislation dealing with the leasing and management of property, the role and responsibility of agency personnel in property management, the recording of property management transactions and the completion of property management documentation

CPPDSM4010A Lease property

Jasper has the ability to administer the leasing of all types of property, which includes screening tenant enquiries, conducting inspections, obtaining and reviewing tenancy applications, completing tenancy agreements or lease documentation, placing tenants in property and recording tenancy arrangements

CPPDSM5020A Manage and monitor effective client service in the real estate industry

Jasper is able to establish systems and processes for managing and monitoring client service within an agency environment. He is capable of developing client loyalty strategies, maintaining clear lines of communication with clients and reviewing the agency's client service policy

CPPDSM4011A List property for lease

Jasper is able to list all types of property and businesses for lease, which includes implementing procedures for promoting agency's property management services, establishing client requirements, planning and delivering property listing presentations, finalising listings for the lease of property, and recording and acting on client instructions

CPPDSM4008A Identify legal and ethical requirements of property sales to complete agency work

Jasper is able to meet the core legal and ethical requirements associated with property sales. He is aware of the legislation relating to property sales, the role and responsibility of agency personnel in property sales, the administration of sales transactions and the completion of sales documentation

CPPDSM4012A List property for sale

Jasper has the ability to list all types of property and businesses for sale, including prospecting for listings, establishing client requirements, planning and delivering property listing presentations, finalising listings for the sale of property, and recording and acting on client instructions

CPPDSM5030A Manage projects in the property industry

Jasper can plan, organise and monitor projects in the property industry. He possesses the ability to establish project requirements, monitor quality assurance processes, and evaluate project processes and outcomes

CPPDSM4013A Market property for lease

Jasper has the ability to market all types of property and businesses for lease, which includes planning, developing a marketing plan, preparing marketing materials, implementing marketing activities, and reviewing and reporting on marketing plans and activities

CPPDSM4015B Minimise agency and consumer risk

Jasper is able to minimise risk to all aspects of agency business and to consumers. Jasper is capable of identifying potential risks to the agency and its clients, analysing the causes and potential impact of risks, and implementing agency policies and procedures to minimise risks to the agency and consumers

CPPDSM4014A Market property for sale

Jasper can market all types of property and businesses for sale, which includes planning, developing a marketing plan, preparing marketing materials, implementing marketing activities, and reviewing and reporting on marketing plans and activities

CPPDSM5032A Market the agency

Jasper is able to develop and implement a marketing strategy to position the agency in the property market. He can undertake market research; develop marketing strategies; implement marketing strategies; review and adjust marketing activities; and select and promote agency services

CPPDSM4016A Monitor and manage lease or tenancy agreement

Jasper can manage properties during the term of leases or tenancy agreements, including implementing the conditions of leases and tenancy agreements, responding to requests from tenants and landlords and managing the renewal and termination of leases and tenancy agreements

CPPDSM4009B Interpret legislation to complete agency work

Jasper can source and interpret legislation affecting real estate operations. He has capabilities in identifying and applying statutory interpretation techniques, identifying and tracking changes to relevant real estate legislation and industry codes of conduct and maintaining appropriate records

CPPDSM4017A Negotiate effectively in property transactions

Jasper is able to manage effective negotiations in relation to the sale, lease or management of property. He is able to establish the needs and expectations of relevant parties, negotiate to achieve desired outcomes and manage potential and real disputes between parties

CPPDSM4080A Work in the real estate industry

Jasper is able to gain a basic understanding of the industry and work ethically and effectively in a real estate agency. He has the awareness of ethical and conduct standards, core functions of real estate agency operations, legislative and regulatory framework within which the industry operates and industry employment requirements

CPPDSM4018A Prepare and present property reports

Jasper has the ability to recognise and analyse property styles and faults in order to assist clients to understand the condition of property prior to listing, leasing or refurbishment. He is able to identify different architectural and construction styles and their impact on the market value of property, use common building construction terms to describe key features of properties, explain the impact of common building defects on marketing properties for sale or rent, conduct property inspections, present reports on the physical condition of properties, identify costs and potential benefits of property improvements, and act on subsequent client instructions

CPPDSM4081A Work in the stock and station agency sector

Jasper is able to work ethically and effectively in a stock and station agency. He has the awareness of the core functions of stock and station agencies, ethical and conduct standards, industry employment requirements, and the legislative and regulatory framework within which the industry operates

CPPDSM4019A Prepare for auction and complete sale

Jasper is able to prepare for an auction and complete the sale of property. He can implement the auction marketing plan, prepare auction documentation, confirm the reserve price with the seller, plan and implement auction day procedures, and complete follow-up procedures after auction sale

CPPDSM4005A Establish and build client-agency relationships

Jasper is able to establish, maintain and expand client-agency relationships to support the attainment of key agency business goals. On a daily basis, Jasper’s work involves communicating effectively with clients, implementing the agency's approach to client service and client-agency relationship management strategies, implementing personal marketing strategies and building ongoing relationships with clients

CPPDSM4022A Sell and finalise the sale of property by private treaty

Jasper has the ability to sell and finalise the sale of all types of property by private treaty, this includes qualifying buyers, arranging for potential buyers to inspect listed properties, delivering effective sales presentations, submitting offers and negotiating property sale with sellers and buyers and maintaining communications with sellers and prospective buyers. He regularly monitors the process between exchange of contracts and settlement for all types of property and businesses and prepares documentation for agency disbursements. Jasper is able to decide on future contacts with prospects and maintain client relationships

BSBLED401A Develop teams and individuals

Jasper has the ability to determine individual and team development needs and to facilitate the development of the workgroup. He can monitor and evaluate workplace learning

CPPDSM4049A Implement maintenance plan for managed properties

Jasper can develop and implement a maintenance plan for all types of managed properties, including determining property maintenance requirements, establishing a property maintenance plan, establishing and maintaining a key register, monitoring the security of managed properties and implementing and reviewing the property maintenance plan

BSBRKG304B Maintain business records

Jasper can collate, update and maintain the records of a business or records system in good order on a day to day basis. Jasper is able to prepare reports from the business or records system

CPPDSM4056A Manage conflict and disputes in the property industry

Jasper can use communication techniques to manage and resolve conflict and disputes in the property industry. He has the ability to assess conflict or dispute situations, accurately receive and relay information, adapt interpersonal styles and techniques to varying social and cultural environments, and evaluate responses

BSBSMB406A Manage small business finances

Jasper is able to to implement, monitor and review strategies for the ongoing management of a small business's finances. He also carries out the day to day financial management of the small business

CPPDSM3019B Communicate with clients as part of agency operations

Jasper has the ability to interact and build relationships with clients as part of agency operations. He has the ability to develop rapport with clients, handle initial client enquiries, establish and maintain a client database and deal with client complaints and problems

CPPDSM4003A Appraise property

Jasper is able to appraise the sale price range or rental value of all forms of property for listing purposes in line with client instructions, agency practice and legislative requirements. He has the ability to conduct research of the property, selection of appropriate methods to appraise the sale price range or rental value of property and prepare reports on the property appraisal. Jasper is able to present this information