This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.

BSBCUS403 Implement customer service standards

Max is able to contribute to quality customer service standards; implement customer service systems and implement team customer service standards

BSBWHS201 Contribute to health and safety of self and others

Max has the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others He is able to work safely; implement work safety requirements and participate in WHS consultative processes

BSBWOR204 Use business technology

Max is able to select and use technology; process and organise data and maintain technology

FNSINC401 Apply principles of professional practice to work in the financial services industry

Max has the skills and knowledge required to identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements, and to model and meet expectations of these in all aspects of work.

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Max is able to identify the products and services the organisation uses; identify compliance implications of product; determine the appropriate users for products and services and maintain product knowledge

BSBCUS401 Coordinate implementation of customer service strategies

Max is able to advise on customer service needs; support implementation of customer service strategies; and evaluate and report on customer service

FNSASIC301 Establish client relationship and analyse needs

Max has the skills and knowledge required to interpret and comply with industry regulations and codes of practice when considering the characteristics of financial products and services for individual client needs.

FNSASIC302 Develop, present and negotiate client solutions

Max is able to develop appropriate strategies and solutions; present appropriate strategies and solutions to client; negotiate financial plan, policy or transaction with client; coordinate implementation of agreed plan, policy or transaction; complete and maintain necessary documentation; and provide ongoing service where requested by client

FNSFLT301 Be MoneySmart

Max is able to demonstrate knowledge of personal financial matters; manage personal finances and build knowledge of personal financial matters

FNSSAM401 Sell financial products and services

Max has the skills and knowledge required to present a sales solution and close a sale in response to a client enquiry.

FNSSAM402 Implement a sales plan

Max is able to develop, implement and review a sales and promotional strategy for a financial services organisation. He can implement promotional strategy; prepare distribution channels and monitor and review sales plan implementation

FNSSAM403 Prospect for new clients

Max has the skills and knowledge required to identify and contact potential client prospects using networks, leads and research skills as well as cold calling. He is able to create rapport with prospective client; identify prospective client’s needs; secure commitment and manage prospective client information