Terry's qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. She may provide technical advice and support to a team.

BSBWHS302 Apply knowledge of WHS legislation in the workplace

Terry has the skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

BSBCUS301 Deliver and monitor a service to customers

Terry is able to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

BSBDIV301 Work effectively with diversity

Terry has the skills and knowledge required to recognise and interact productively with diversity in the workplace. This covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

BSBFLM312 Contribute to team effectiveness

Terry has the ability to specify the outcomes required to by frontline managers to contribute to the effectiveness of the work team. This involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

BSBITU301 Create and use databases

Terry has the skills and knowledge required to create simple two-table relational databases with reports and queries, for storage and retrieval of information.

BSBITU302 Create electronic presentations

Terry is able to design and produce electronic presentations for speakers, for self access and online access.

BSBITU303 Design and produce text documents

Terry has the skills and knowledge required to design and develop text-based documents using advanced features of word processing software

BSBITU304 Produce spreadsheets

Terry is able to develop spreadsheets through the use of spreadsheet software.

BSBITU306 Design and produce business documents

Terry has the skills and knowledge required to design and produce various business documents and publications. This includes selecting and using a range of functions on a variety of computer applications.

BSBITU309 Produce desktop published documents

Terry has the skills and knowledge required to design and produce various business documents and publications. This includes selecting and using a range of functions on a variety of computer applications.

BSBWRT301 Write simple documents

Terry has the skills and knowledge required to plan, draft and finalise a basic document

BSBSUS301 Implement and monitor environmentally sustainable work practices

Terry ia able to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness