This qualification is suitable for individuals who may provide technical advice and support to a team using some discretion and judgement across broad range of administrative competencies in an educational or school support context.

BSBWHS201 Contribute to health and safety of self and others

Bil has achieved the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) processes to protect own health and safety, and that of others.

BSBIND301 Work effectively in an educational environment

Bill has the skills and knowledge required to work in educational support roles applying a broad knowledge of the Australian education system, and specific knowledge of an organisation and job role.

BSBITU307 Develop keyboarding speed and accuracy

Bill has the performance outcomes, skills and knowledge required to develop keyboard skills with speed and accuracy using touch typing techniques.

BSBADM307 Organise schedules

Bill is able to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems

BSBADM405 Organise meetings

Bill has the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

BSBCUS301 Deliver and monitor a service to customers

Bill has the ability required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

BSBDIV301 Work effectively with diversity

Bill has the skills and knowledge required to recognise and interact productively with diversity in the workplace. This covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

BSBFIA303 Process accounts payable and receivable

Bill is able to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable.

BSBITU304 Produce spreadsheets

Bill has the skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

BSBITU309 Produce desktop published documents

Bill is able to design and produce desktop published documents.

BSBWRT301 Write simple documents

Bill has the ability, skills and knowledge required to plan, draft and finalise a basic document.

ICTICT103 Use, communicate and search securely on the internet

Bill has gained the skills and knowledge required to connect to the internet, securely send and receive emails, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites

PSPGOV314A Contribute to conflict management

Bill ia able to contribute to conflict management in the workplace between self and others, such as staff or clients. It includes recognising the presence of conflict, dealing with emotions, overcoming barriers to communication, gathering the facts, agreeing on and implementing action. This does not include managing conflict between two other parties, formal negotiation, counselling or conducting mediation. In practice, contributing to conflict management may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, working effectively, working with diversity, using workplace communication strategies, etc.