This qualification would apply to individuals with various job titles including administration managers, general office managers and office managers. Individuals in these roles may possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

BSBADM502 Manage meetings

Enid has the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to Enid and individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

BSBADM503 Plan and manage conferences

Enid is able to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated. It applies to Enid and individuals employed in a range of work environments who are required to plan and manage conferences. They may work as senior administrative staff, or may be other individuals who have been delegated responsibility for planning and managing a conference

BSBADM504 Plan and implement administrative systems

Enid has the skills and knowledge required to plan for or review the requirements of effective administrative systems and procedures for implementing, monitoring and reviewing the system. This applies to individuals employed in a range of work environments in senior administrative roles

BSBADM506 Manage business document design and development

Enid is able to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met. This applies to Enid and individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.

BSBPMG522 Undertake project work

Enid has the skills and knowledge required to undertake a straightforward project or a section of a larger project. This covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to Enid and individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

BSBRKG502 Manage and monitor business or records systems

Enid has the skills and knowledge required to set up the operational frameworks for the creation, capture and use of records and to monitor and review these frameworks and activities within a business or records system of a specific business domain. These apply to Enid individuals who work closely with other staff members in an organisation and may also have a degree of individual responsibility and autonomy. They use a range of organisational, analytical and managerial techniques to perform their work in business and records systems or in specialist recordkeeping environments, such as archives.

BSBADM405 Organise meetings

Enid describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. It applies to Enid and individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

BSBCUS501 Manage quality customer service

Enid has the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. This applies Enid and individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.