This course is for people/learners who want to acquire the skills needed to provide support to the functional areas within either a real estate/property agency or a stock & station agency. Completion of the course will enable you to satisfy the training requirements to apply for a certificate of registration issued by the NSW Office of Fair Trading (OFT) to work in the real estate or stock and station property sector.

CPPDSM3015B Use and maintain property and client information databases

Harry is competent to use safely and maintain accurately property and client information databases in the context of real estate agency operations. This includes accessing property and client information databases, retrieving property and client information and producing reports, gathering and entering property and client information, maintaining the secure storage of property and client information and contributing to the monitoring and improvement of agency information databases

CPPDSM4080A Work in the real estate industry

Harry is able to enable a new entrant to the industry to gain a basic understanding of the industry and work ethically and effectively in a real estate agency. This includes awareness of ethical and conduct standards, core functions of real estate agency operations, legislative and regulatory framework within which the industry operates and industry employment requirements.

CPPDSM4081A Work in the stock and station agency sector

Harry has the competency required for a new entrant to work ethically and effectively in a stock and station agency. This includes awareness of the core functions of stock and station agencies, ethical and conduct standards, industry employment requirements, and the legislative and regulatory framework within which the industry operates

CPPDSM3009A Maintain workplace safety in the property industry

Harry is able to follow defined OHS policies and procedures to ensure own safety and that of others in the property industry workplace. This requires the ability to identify and control workplace risks and hazards, apply appropriate responses to emergency situations, and communicate workplace safety requirements.

CPPDSM3010B Meet customer needs and expectations in the property industry

Harry is able to clarify and meet customer needs and expectations in the property industry in a single encounter or multiple encounters, on a one-to-one basis with a customer

CPPDSM3018B Identify risks to agency operations

Harry has the ability to identify risks to agency operations. It includes identifying potential risks, identifying the causes and potential impact of risks, and implementing agency procedures for responding to risks