Len has done this course to work at the operational, supervisory manager levels in the broad property operations and management sector of the industry. In particular the course addresses aspects of strata title management, property maintenance resource management, contract development, procurement business networking, facility management and property investment strategies and processes. Depending on the electives chosen, Len may also learn about marketing and records management, general small business and finance functions, along with wide-scope, property related functions.

BSBREL401A Establish networks

Len has the skills and knowledge required to develop and maintain effective work relationships and networks. This covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers

CPPDSM3019B Communicate with clients as part of agency operations

Len has the competencies required to interact and build relationships with clients as part of agency operations. This includes developing rapport with clients, handling initial client enquiries, establishing and maintaining a client database and dealing with client complaints and problems.

CPPDSM4028A Identify and analyse risks and opportunities in the property industry

Len is able to identify and analyse potential threats and opportunities to ensure safe and effective property operations. It requires the ability to assess property systems and assets to determine the level of risk exposure and identify areas of opportunity.

CPPDSM4006A Establish and manage agency trust accounts

Len is competent to establish and manage trust accounts in an agency context. This includes reviewing agency accounts for compliance with trust account requirements, establishing and managing trust accounts, maintaining records of trust transactions, and monitoring and reviewing trust accounts.

CPPDSM4044A Coordinate maintenance and repair of properties and facilities

Len has the competencies required to plan and coordinate the repair, maintenance and modification of properties and facilities. This requires the ability to plan and document work activities effectively, coordinate and monitor subcontractors, and check and report the results of work performed.

CPPDSM4034A Assess and implement strata/community management agreement

Len can effectively assess and implement a strata/community management agreement. He has the ability to negotiate the implementation of the agreement, and monitor and review the implementation process.

CPPDSM4047A Implement and monitor procurement process

Len is able to implement and monitor purchasing processes for goods and services. This requires the ability to follow procurement procedures, determine and arrange appropriate suppliers, and check that final procurement meets client objectives

CPPDSM4045A Facilitate meetings in the property industry

Len is competent to prepare for meetings and facilitate groups to discuss common issues in the property industry. Len as the ability to coordinate meeting arrangements, communicate effectively with a range of audiences, and accurately record meeting outcomes

CPPDSM4057A Monitor a safe workplace in the property industry

Len is able to follow and promote OHS policies and procedures to ensure own safety and that of others in the workplace. This requires the ability to identify and control workplace risks and hazards and communicate workplace safety requirements

CPPDSM4056A Manage conflict and disputes in the property industry

Len has the competencies required to use communication techniques to manage and resolve conflict and disputes in the property industry. Len has the ability to assess conflict or dispute situations, accurately receive and relay information, adapt interpersonal styles and techniques to varying social and cultural environments, and evaluate responses.

CPPDSM4063A Participate in developing and establishing property or facilities contracts

Len has the skills required to participate in the development of contracts for property or facility management and maintenance operations. This requires the ability to determine accurately and comply with contract specifications and guidelines, and to prepare and finalise contract documentation.

CPPDSM4074A Select and appoint contractors in the property industry

Len is able to coordinate contractor requirements for a variety of projects in the property industry. Len has the ability to administer contracts and coordinate the selection and monitoring of contractor arrangements.

CPPDSM4072A Provide leadership in the property industry

Len is competent to provide effective leadership in the property industry. This requires the ability to model high standards of performance and behaviour, and positively influence individuals and work teams. Len has the knowledge applicable to financial, legal and procedural requirements relevant to the property industry

CPPDSM4048B Implement customer service strategies in the property industry

Len has the outcomes required to implement and monitor purchasing processes for goods and services. this requires the ability to follow procurement procedures, determine and arrange appropriate suppliers, and check that final procurement meets client objectives.

BSBFIA402 Report on financial activity

Len has the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports. Len has a broad knowledge of financial activities who contribute financial skills and knowledge to address reporting requirements of clients and legal authorities. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBLED401 Develop teams and individuals

Len has acquired the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup. Len has a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. He may have responsibility to provide guidance or to delegate aspects of tasks to others

BSBRKG304 Maintain business records

Len is able to maintain the records of a business or records system in good order on a day-to-day basis. Len can follow established guidelines and processes to assist them to carry out their work. He can work under supervision or in consultation with more senior staff or system users to support effective recordkeeping and governance practices across the organisation.

BSBSMB402 Plan small business finances

Len has the skills and knowledge required to identify financial requirements of a business, including profit targets, cash flow projections and strategies to garner financial support. Len is able operate a small business or work within an existing micro or small businesses or in a department of a larger organisation. Individuals in this role interpret financial data competently and are skilled communicators.

BSBSMB406 Manage small business finances

Len owns the skills and knowledge required to implement and review financial management strategies on a regular basis. Len has the ability to operate a small business that stands alone, or is part of a department within a larger organisation. Individuals in this role are skillful communicators and interpret financial reports and other numerical data with ease.

CPPDSM3016A Work in the property industry

Len is competent to apply foundation knowledge to work effectively and efficiently in the property industry. This covers the basic entry-level functions to enable compliance with legislative, financial and procedural requirements. Len has the ability to identify potential risks associated with a range of activities within the property industry, and opportunities for improving own professional development.

CPPDSM3017A Work in the strata/community management sector

Len has the competencies required to apply foundation knowledge to work effectively and efficiently in the strata/community management sector. This covers the basic entry-level functions to enable compliance with legislative, ethical and procedural requirements. Len has the ability to identify potential risks associated with a range of activities within the sector and opportunities for improving own professional development