Marnie's qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.

BSBWHS201 Contribute to health and safety of self and others

Marnie has the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. This covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.

BSBWOR203 Work effectively with others

Marnie is able to work cooperatively with others and deal effectively with issues, problems and conflict.

FNSINC301 Work effectively in the financial services industry

Marnie has the skills and knowledge required to correctly interpret and apply industry and organisational procedures, guidelines, policies, ethical standards and sustainability requirements to day-to-day work in the financial services industry.

BSBWOR204 Use business technology

Marnie has the skills and knowledge required to select and use computer software and organise electronic information and data.

FNSACC303 Perform financial calculations

Marnie is able to use a range of common calculation methods and techniques for conducting routine financial calculations and transactions.

FNSASIC302 Develop, present and negotiate client solutions

Marnie is capable of providing advice on deposit products, non-cash payment facilities and general insurance products

FNSFLT301 Be MoneySmart

Marnie has the skills and knowledge required to develop, maintain and enhance understanding of personal finance matters, including taxation, superannuation and insurance.

FNSINC301A Work effectively in the financial services industry

Marnie has the skills and knowledge required to correctly interpret and apply industry and organisational procedures, guidelines, policies, ethical standards and sustainability requirements to day-to-day work in the financial services industry.

FNSRTS305 Process customer accounts

Marnie is able to identify customer needs and process customer financial accounts.

FNSRTS306 Process customer transactions

Marnie has the skills and knowledge required to process basic financial transactions for customers in a retail financial organisation.

FNSRTS308 Balance cash holdings

Marnie has the skills and knowledge required to clear registers, count money, calculate non-cash transactions and reconcile takings, and balance cash holdings

FNSSAM301 Identify opportunities for cross-selling products and services

Marnie is able to identify cross-selling opportunities and sell the identified products or services to customers while providing other services.

FNSSAM401 Sell financial products and services

Marnie has the skills and knowledge required to present a sales solution and close a sale in response to a client enquiry.