Questa's qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others

BSBSMB405 Monitor and manage small business operations

Questa has attained the skills and knowledge required to implement a business plan and modify operations as required

FNSINC401 Apply principles of professional practice to work in the financial services industry

Questa has gained the skills and knowledge required to identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements, and to model and meet expectations of these in all aspects of work.

BSBMGT502 Manage people performance

Questa is able to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management

FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers

Questa has the skills and knowledge required to communicate and network with a wide range of people, internal and external to the organisation, to increase efficiency, build continuing relationships and improve sales.

BSBINM401 Implement workplace information system

Quest has the skills and knowledge required to implement and review the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information which plays a significant part in the organisation’s effectiveness.

BSBSLS502 Lead and manage a sales team

Questa has achieved the skills and knowledge required to plan, implement, direct and evaluate sales team activities.

FNSASIC301 Establish client relationship and analyse needs

Questa ia able to interpret and comply with industry regulations and codes of practice when considering the characteristics of financial products and services for individual client needs.

FNSASIC302 Develop, present and negotiate client solutions

Questa has attained the skills and knowledge required to provide advice on deposit products, non-cash payment facilities and general insurance products.

FNSBNK501 Manage banking and service strategy for small business customers

Questa has gained the skills and knowledge required to manage a team of customer service officers offering tailored services to small business customers and includes establishing and monitoring performance measures, high level problem solving, opportunity seeking and reporting

FNSCRD401 Assess credit applications

Questa is able to assess and verify information provided in credit applications, establish credit terms and limits, and notify customers of credit application outcomes.

FNSCRD402 Establish and maintain appropriate security

Questa is qualified to determine and implement appropriate security options in relation to individual customers to protect the organisation against loss and exposure.

FNSCUS504 Manage premium customer relationships

Questa has gained the skills and knowledge required to build and maintain relationships with premium or high value customers including the tailoring of services to meet their specific needs.

FNSSAM501 Apply advanced selling techniques to selling of financial products and services

Questa is able to develop a sales strategy using advanced techniques and to monitor and evaluate its success.