Roy's qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Job roles: Individuals with this qualification are able to perform roles, such as: • provide in-depth product and service advice in a retail environment • sell products and services in a variety of retail settings • service the point-of-sale area • organise and maintain work areas and displays • carry out specific responsibilities, such as merchandising. Possible job titles: • sales assistant • senior sales assistant • customer service assistant • point-of-sale operator

SIRXSLS201 Sell products and services

Roy has attained the performance outcomes, skills and knowledge required to sell products and services in a retail environment. This involves the use of sales techniques and encompasses key selling skills, from approaching the customer to closing the sale. This requires a basic level of product knowledge and the recognition and demonstration of verbal and non verbal communication skills to determine customer requirements, sell the benefits of products and services, overcome objections and close sales. Roy's personal evaluation would be used to maximise sales, according to industry codes of practice, relevant legislation and store policy.

SIRXWHS101 Apply safe work practices

Roy has gained the performance outcomes, skills and knowledge required to apply safe work practices, including identifying and reporting faults and problems, according to work health and safety (WHS) legislation and store policies. Roy can also covers procedures for emergency situations, evacuation, accident and illness. This encompasses the National Occupational Health and Safety Commission (NOHSC) guidelines for WHS.

SIRXWHS302 Maintain store safety

Roy has attained the performance outcomes, skills and knowledge required to maintain store safety in a retail environment. Roy can also involve informing and involving team members with regard to work health and safety (WHS), monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for WHS training, and maintaining WHS records. It is based on the National Occupational Health and Safety Commission (NOHSC) guidelines

SIRXIND101 Work effectively in a customer service environment

Roy is able to work effectively in a customer service business environment.

SIRXSLS303 Build relationships with customers

Roy has achieved the performance outcomes, skills and knowledge required to develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support. He can also covers communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes.

SIRXCOM101 Communicate in the workplace to support team and customer outcomes

Roy has achieved the performance outcomes, skills and knowledge required for effective communication with customers and other staff in the workplace. This involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents.

SIRXCCS201 Apply point-of-sale handling procedures

Roy has gained the performance outcomes, skills and knowledge required to operate point-of-sale equipment, apply store policy and procedures to a range of transactions, interact with customers, and package or wrap an item for transportation. Roy can also cover demonstration of the ability to operate a range of point-of-sale equipment in order to complete sales, returns and exchange transactions, and process a number of methods of payment, according to store policies.

SIRXCCS202 Interact with customers

Roy has achieved the performance outcomes, skills and knowledge required to deliver service to customers. Roy can also involve being able to communicate effectively with customers, respond to their complaints, receive and process sales orders, and identify special customer requirements. He can cover the consistent application of store policies and industry codes of practice to provide a quality service environment by treating customers and team members in a courteous and professional manner through all stages of the service and sales procedure, and to identify and resolve customer complaints

SIRXCLM101 Organise and maintain work areas

Roy is able to demonstrate the performance outcomes, skills and knowledge required to organise and maintain work areas in a retail environment. This involves applying personal hygiene practices and the organised use of equipment and chemicals to keep the workplace tidy, clean and safe. Rou has the ability to demonstrate and apply knowledge of workplace policies, legislative requirements and manufacturer instructions in order to use tools, chemicals and equipment for the safe and efficient cleaning, organisation and maintenance of work areas.

SIRXICT001A Operate retail technology

Roy has attained the performance outcomes, skills and knowledge required to operate a variety of retail equipment. This involves identifying the correct equipment required for a given task, maintaining retail equipment, applying keyboard skills and operating data entry equipment

SIRXINV001A Perform stock control procedures

Roy is able to demonstrate the performance outcomes, skills and knowledge required to handle stock in a retail environment. This involves receiving and processing incoming goods, rotating stock and dispatching goods.

SIRXMER202 Plan, create and maintain displays

Roy has attained the performance outcomes, skills and knowledge required to identify requirements for displays, develop display ideas, obtain approval from relevant personnel, and plan and build displays. This also covers maintaining displays to meet the requirements of the product, the audience and the organisation.

SIRXRSK201 Minimise loss

Roy has the skills and knowledge required to minimise theft and loss of stock in a retail environment. This involves applying store policy and procedures and industry codes of practice in regard to store security, theft prevention and correct stock usage; reporting theft or suspicious behaviour to relevant personnel; and monitoring stock, work areas, customers and staff to minimise opportunities for theft.

SIRXSLS002A Advise on products and services

Roy has attained the performance outcomes, skills and knowledge required to apply a depth of specialist or general product knowledge and a need for experience and skill in offering advice to customers.