Susan's qualification provides the skills and knowledge for an individual to be competent in retail supervision with the need to apply discretion and judgement. This work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals will have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team. Job roles Individuals with this qualification are able to perform roles, such as: • provide in-depth product and service advice in a retail environment • sell products and services in a variety of retail settings • supervise a point-of-sale area • lead a team preparing and selling items • lead a team within a large store or supermarket • act as an assistant to a manager of a small to medium sized store • organise and maintain work areas and displays • carry out specific responsibilities, such as merchandising. Possible job titles • senior sales assistant • crew leader • shift manager • team leader • store supervisorpoint-of-sale supervisor • merchandise coordinator

SIRXMGT001A Coordinate work teams

Susan is able to to coordinate work teams in a retail environment. This involves monitoring and organising staffing levels, informing team members of expected standards of work, coaching and motivating the team and maintaining staffing records.

SIRXMGT002A Maintain employee relations

Susan can fulfill the performance outcomes, skills and knowledge required to maintain employee relations. This involves identifying awards and agreements, minimising potential industrial problems, and implementing dispute and grievance procedures

SIRXRSK002A Maintain store security

Susan has attained the performance outcomes, skills and knowledge required to maintain store security in a retail environment. This involves implementing store policy and procedures to ensure store security, informing team members and providing ongoing supervision and training to facilitate awareness and detection of theft.

SIRXCCS304 Coordinate interaction with customers

Susan has the performance outcomes, skills and knowledge required to coordinate interaction with customers. This involves implementing customer service standards, implementing store policy regarding customer complaints, communicating with management, and leading a customer service team. Susan has the ability to coordinate a customer service team, provide accurate feedback to management on operational and procedural matters related to customer service, and supervise the resolution of customer complaints according to store policy.

SIRXWHS302 Maintain store safety

Susan is able to maintain store safety in a retail environment. This involves informing and involving team members with regard to work health and safety (WHS), monitoring and maintaining a safe work environment, implementing emergency procedures, identifying the need for WHS training, and maintaining WHS records. It is based on the National Occupational Health and Safety Commission (NOHSC) guidelines.

SIRXSLS304 Coordinate sales performance

Susan has gained the performance outcomes, skills and knowledge required to implement and monitor store policies and procedures and relevant legislation in relation to sales transactions, and to provide feedback to management and staff on sales performance in relation to sales targets and planning.

SIRRRPK214 Recommend specialised products and services

Susan has achieved the performance outcomes, skills and knowledge required to recommend and provide advice on specialised products and services to customers. Susan can cover the application of specialised product knowledge to provide advice to customers and other sales staff, with regard to specific product features, technical characteristics, warranties and prices. This also includes the provision of information on organisation services and repairs.

SIRXCCS203 Promote loyalty programs

Susan has the performance outcomes, skills and knowledge required to promote loyalty programs to customers. This covers the development of relationships with customers to identify regular and new repeat customers, and customers eligible for specific loyalty programs.

SIRXINV002A Maintain and order stock

Susan has achieved the performance outcomes, skills and knowledge required to maintain and order stock in a retail environment. This involves monitoring receipt and dispatch of goods, maintaining stock records, coordinating stocktake, identifying stock losses, processing orders and following up on orders.

SIRXMER202 Plan, create and maintain displays

Susan's attained the performance outcomes, skills and knowledge required to identify requirements for displays, develop display ideas, obtain approval from relevant personnel, and plan and build displays. she can also cover maintaining displays to meet the requirements of the product, the audience and the organisation

SIRXMER303 Coordinate merchandise presentation

Susan has reached the performance outcomes, skills and knowledge required to apply knowledge of store merchandising and pricing policy and standards to support and coordinate relevant frontline staff members and ensure that they arrange, present and label or price merchandise according to store requirements. She can also involves informing staff of store merchandise presentation requirements for sales, promotions and special events, and providing feedback to management in regard to improvement of store marketing and promotional activities.

SIRXMPR001A Profile a retail market

Susan has grasped the performance outcomes, skills and knowledge required to profile a retail market.