This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user. Balin, working at this level, will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

BSBWHS304 Participate effectively in WHS communication and consultation processes

Balin is able to participate in work health and safety (WHS) communication and consultation processes.

BSBSUS301 Implement and monitor environmentally sustainable work practices

Balin is able to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

ICTICT202 Work and communicate effectively in an ICT environment

Balin is able to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software.

ICTICT301 Create user documentation

Balin is able to create user documentation that is clear to the target audience and easy to navigate.

ICTICT302 Install and optimise operating system software

This unit defines the skills and knowledge required to install, configure and optimise operating system (OS) software to meet business and client needs.

ICTSAS301 Run standard diagnostic tests

Balin is able to troubleshoot problems and conduct diagnostic tests on a range of platforms.

ICTNWK301 Provide network systems administration

Balin is able to technically manage the elements of a network, including contributing to a disaster recovery plan.

ICTNWK302 Determine and action network problems

Balin is able to document network related problems, determine solutions, or escalate problems to a new support level.

ICTNWK303 Configure and administer a network operating system

Balin has the skills and knowledge required to create the network configuration required by a client and to set up and use administrative tools to manage the network.

ICTNWK304 Administer network peripherals

Balin is able to manage an environment of networked peripheral devices, in order to provide services to client users.

ICTNWK305 Install and manage network protocols

Balin is able to install and manage network protocols in a networking environment.

ICTICT303 Connect internal hardware components

Balin is able to acquire, install, configure and evaluate system hardware components according to client and user requirements.

ICTSAS303 Care for computer hardware

Balin is able to manage the maintenance and location of hardware

ICTSAS304 Provide basic system administration

Balin is able to implement components of systems backup, restore, security and licensing in a stand-alone or client server environment.

ICTSAS305 Provide ICT advice to clients

Balin is able to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information.

ICTSAS306 Maintain equipment and software

Balin is able to carry out maintenance and fault repair according to organisational procedures, in order to keep equipment and software operating.

ICTSAS307 Install, configure and secure a small office or home office network

Balin is able to identify available network components relevant to client requirements and to install, configure and secure those components as part of a small office or home office (SOHO) network.