Dave's qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support. Persons working at this level apply a wide range of knowledge and skills in basic networking, ICT support, database development, programming and web development support; working safely and ethically in a sustainable work environment.

ICTICT401 Determine and confirm client business requirements

Dave has the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered.

BSBSUS301 Implement and monitor environmentally sustainable work practices

Dave has skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

ICTICT202 Work and communicate effectively in an ICT environment

Dave is adroit with the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software.

BSBWHS304 Participate effectively in WHS communication and consultation processes

Dave comprehends the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes.

ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment

Dave is able to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an information and communications technology (ICT) environment.

ICTNWK401 Install and manage a server

Dave has the skills and knowledge required to install and manage a server. Server management includes initial configuration and testing, ongoing administration, software distribution and updates, profiling and monitoring servers, and troubleshooting. He has competent information and communications technology (ICT) skills, employed in network management or server administration roles.

ICTNWK407 Install and configure client-server applications and services

Dave is able to install, configure, maintain and support server-side applications as well as client applications on network workstations, in both Windows based and Linux based networks. This applies to individuals working as network administrators and network support staff who implement the installation and configuration of client-server based software.

ICTNWK408 Configure a desktop environment

Dave has learnt the skills and knowledge required to install, configure and support a desktop or workstation operating system in a networked environment. This applies to individuals with competent technical skills employed in information and communications technology (ICT) support roles.

ICTNWK410 Install hardware to a network

Dave has skills and knowledge required to plan, manage and install new hardware components in a network. This applies to individuals employed in technical information and communications technology (ICT) support roles, such as network administrators, who support network hardware in a peer-to-peer or client-server networked environment.

ICTNWK418 Implement backbone technologies in a local area network

Dave has grasped the skills and knowledge required to implement core layer (backbone) connectivity in a local area network (LAN) for applications between floors in a multi-storey building or between separate buildings. He can focus on configuring high-speed (high-bandwidth) channels between high-end switches. This applies to individuals who are required to enable backbone connectivity in a LAN

ICTPRG402 Apply query language

Dave achieved the skills and knowledge required to retrieve and manipulate information stored in information systems, using a query language. This applies to individuals in a range of work environments, who are required to extract information from a source such as a database, a text file, or an extensible markup language (XML), by creating and running queries.

ICTPRG425 Use structured query language

Dave attained the skills and knowledge required to use a structured query language (SQL) to define, create, and manipulate database structures, and the associated data in a relational database. This applies to individuals in a wide variety of information and communications technology (ICT) roles, where relational databases and SQL are being used.

ICTSAS410 Identify and resolve client ICT problems

Dave has the ability record and prioritise client support activities, determine the required resources, solve client information and communications technology (ICT) problems or escalate as necessary. This applies to experienced individuals who apply specialised and technical knowledge and have responsibility for providing support to end users.

ICTSAS415 Optimise ICT system performance

Dave is capable of identifying, improving and monitoring information and communications technology (ICT) system performance. He is an experienced technical support person, such as help desk supervisor, ICT support technician and user support specialist responsible for maintaining computer system performance.

ICTSAS420 Provide first-level remote help desk support

Dave can resolve first-level user support difficulties or change requests remotely. This makes him an experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance and remote help desk support to clients.

ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults

Dave completed the skills and knowledge required to troubleshoot problems and apply systematic processes to fault finding across a wide range of information and communications technology (ICT) disciplines. This applies to individuals who apply a systematic approach to finding faults, troubleshooting problems and solving issues in a wide range of ICT related areas.

ICTWEB409 Develop cascading style sheets

Dave learnt to develop cascading style sheets (CSS) that are attached to a markup language document, in order to externally define, and control, styles to enhance and achieve commonality between web documents. This applies to individuals who are required to layout and ensure consistency of appearance between web pages.

ICTWEB414 Design simple web page layouts

Dave manages the skills and knowledge required to scope web page requirements, and to create and implement designs. This applies to individuals working as web designers and web developers, who apply a wide range of knowledge and skills for basic web development.

ICTWEB416 Customise content management system

Dave is knowledgeable in the skills and knowledge required to create and integrate, a website into an open-source content management system. This applies to individuals working as web developers who apply a wide range of knowledge and skills, across ICT, to support small to medium enterprises (SMEs) that require broader, rather than more specialised, ICT support.

ICTWEB429 Create a markup language document to specification

Dave is adroit with the skills and knowledge required to use a text editor to design, create and save web pages to a given specification, rather than using an authoring tool. This applies to individuals working as web designers and developers who interpret client briefs, generate a framework for internet information, and are resourceful in their application of technology in using a markup language.