Enid's qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.

BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes

Enid is able to contribute to setting up, running and improving work health and safety (WHS) consultation and participation processes that are prescribed in legislation. She is able to contribute to communicating relevant information identifying and delivering related training and improving the consultation and participation processes.

ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment

Enid is able to maintain professional and ethical conduct, as well as to ensure that personal information of stakeholders is handled in a confidential and professional manner when dealing with stakeholders in an information and communications technology (ICT) environment.

ICTSAS307 Install, configure and secure a small office or home office network

Enid is able to identify available network components relevant to client requirements and to install, configure and secure those components as part of a small office or home office (SOHO) network.

ICTICT408 Create technical documentation

Enid is able to create technical documentation that is clear to the target audience and easy to navigate

ICTICT401 Determine and confirm client business requirements

Enid is able to determine client business system requirements and verify the accuracy of the information gathered.

ICTSAS410 Identify and resolve client ICT problems

Enid is able to record and prioritise client support activities, determine the required resources, solve client information and communications technology (ICT) problems or escalate as necessary.

ICTSAS412 Action change requests

Enid is able to receive, review and carry out change requests while using a change management system, according to client requirements.

BSBSUS301 Implement and monitor environmentally sustainable work practices

Enid is able to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

ICTTEN4198A Install, configure and test an internet protocol network

Enid is able to carry out the installation of network hardware and software, initial configuration according to organisational requirements and testing of an internet protocol (IP) network. This may be part of the upgrade of an existing network or the implementation of a new network.

ICTNWK402 Install and configure virtual machines for sustainable ICT

Enid is able to develop and implement virtualisation technologies with the goal of providing a more sustainable information and communications technology (ICT) environment.

ICTNWK403 Manage network and data integrity

Enid is able to lead the development of asset protection processes, determining threats and implementing controls to mitigate risk.

BSBSMB412 Introduce cloud computing into business operations

Enid is able to understand the fundamentals of internet computing and cloud services. It involves undertaking a basic review of business computing needs and identifying options for introducing cloud computing services into a small business or work area in an organisation.

ICTICT423 Select cloud storage strategies

Enid is able to analyse business requirements, and to select the best strategies for providing a cloud storage solution.

ICTNWK405 Build a small wireless local area network

Enid is able to build and arrange connectivity to a single zone wireless local area network (WLAN).

ICTNWK401 Install and manage a server

Enid is able to install and manage a server. Server management includes initial configuration and testing, ongoing administration, software distribution and updates, profiling and monitoring servers, and troubleshooting.

ICTNWK406 Install, configure and test network security

Enid is able to install, configure and test network security in an information and communications technology (ICT) network.

ICTPMG401 Support small scale ICT projects

Enid is able to support the management of low risk, straightforward information and communications technology (ICT) projects within an organisation.

ICTICT421 Connect, maintain and configure hardware components

Enid is able to install, configure and maintain personal computer devices, including mobile devices according to client and user requirements.

ICTSAS414 Evaluate system status

Enid is able to evaluate the status of a running system, covering both hardware and software aspects to determine system performance and reliability.

ICTSAS421 Support users and troubleshoot desktop applications

Enid is able to sustain users who run operating systems (OS) in a corporate or home environment.

ICTSAS425 Configure and troubleshoot operating system software

Enid is able to configure, maintain and troubleshoot operating system (OS) software to ensure organisational requirements and client needs are met.

ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults

Enid is able to troubleshoot problems and apply systematic processes to fault finding across a wide range of information and communications technology (ICT) disciplines.