This qualification provides the skills and knowledge for an individual to administer and manage information and communications technology (ICT) support in small-to-medium enterprises (SMEs) using a wide range of general ICT technologies. Persons working at this level provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development.

BSBSUS501 Develop workplace policy and procedures for sustainability

John has the skills and knowledge required to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances.

BSBWHS501 Ensure a safe workplace

John has the skills and knowledge required to establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. It takes a systems approach and addresses compliance with relevant legislative requirements.

ICTICT509 Gather data to identify business requirements

John has the skills and knowledge required to identify, analyse and document business requirements.

ICTICT511 Match ICT needs with the strategic direction of the enterprise

John has the skills and knowledge required to ensure information and communications technology (ICT) services meet current and future internal operational enterprise requirements.

ICTNWK501 Plan, implement and test enterprise communication solutions

John has the skills and knowledge required to manage deployment and administration of an enterprise messaging environment.

ICTNWK504 Design and implement an integrated server solution

John has the skills and knowledge required to design and implement a network authentication model that allows users to log in using the same user credentials between multiple operating system platforms to provide a secure method of sharing files on the same network.

ICTNWK509 Design and implement a security perimeter for ICT networks

John has the skills and knowledge required to build a high performance, high security, failure resistant security perimeter, for an enterprise information and communications technology (ICT) network.

ICTNWK518 Design an enterprise wireless local area network

John has the skills and knowledge required to conduct an internal and outdoor site survey, and design a complex wireless local area network (WLAN).

ICTNWK531 Configure an internet gateway

John has the skills and knowledge required to connect network hardware devices, mainly personal computers (PCs), to an internet gateway.

ICTICT501 Research and review hardware technology options for organisations

John has the skills and knowledge required to research and evaluate existing and emerging technologies and hardware solutions to support organisational strategic goals.

ICTSAS503 Perform systems tests

John has the skills and knowledge required to ensure that the properties of the entire system are tested and proved adequate before handover to the client or user for final acceptance testing.

ICTSAS504 Develop and conduct client acceptance test

John has the skills and knowledge required to plan and conduct acceptance testing as part of the process whereby clients will determine whether to accept the system.

ICTICT510 Determine appropriate ICT strategies and solutions

John has the skills and knowledge required to analyse the information and communications technology (ICT) goals, objectives and future requirements for an organisation and determine the best ICT systems solution.

ICTSAS512 Review and manage delivery of maintenance services

John has the skills and knowledge required to review and manage the delivery of maintenance services.

ICTWEB411 Produce basic client-side script for dynamic web pages

John has the skills and knowledge required to develop interactive and engaging websites, using a range of features from various, appropriate languages.

ICTWEB507 Customise a complex ICT content management system

John has the skills and knowledge required to create, and customise, an information and communications technology (ICT) content management system (CMS) powered website using an open source, to meet client requirements.

ICTWEB516 Research and apply emerging web technology trends

John has the skills and knowledge required to keep up-to-date and apply emerging web technologies

ICTWEB502 Create dynamic web pages

John has the skills and knowledge required to produce both server and client-side content.

ICTDBS504 Integrate database with a website

John has the skills and knowledge required to ensure the database is integrated with a website.

ICTPMG501 Manage ICT projects

John has the skills and knowledge required to manage the initiation, implementation and completion of reasonably complex information and communications technology (ICT) projects incorporating scope, risk control and financial factors.