This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

HLTWHS003 Maintain work health and safety

Alisha can implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

CHCCCS004 Assess co-existing needs

Alisha can assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

CHCDIV001 Work with diverse people

Alisha can work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001 Work legally and ethically

Alisha can identify and work within the legal and ethical frameworks that apply to an individual job role.

CHCCOM002 Use communication to build relationships

Alisha can apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

CHCPRP001 Develop and maintain networks and collaborative partnerships

Alisha can identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice

CHCADV001 Facilitate the interests and rights of clients

Alisha can assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.

CHCCCS004 Assess co-existing needs

Alisha can assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs

CHCPRT001 Identify and respond to children and young people at risk

Alisha can support and protect children and young people who are at risk of harm. This work occurs within legislative and policy frameworks and carries a duty of care responsibility

CHCYTH002 Work effectively with young people in the youth work context

Alisha can work in the youth work context.

CHCCSM005 Develop, facilitate and review all aspects of case management

Alisha can undertake case management meetings to plan, monitor and review service provision.

CHCCDE003 Work within a community development framework

Alisha can work within a community development framework

CHCGRP002 Plan and conduct group activities

Alisha can establish, lead and participate in a groups using a collaborative, strengths-based approach.

CHCMHS001 Work with people with mental health issues

Alisha can establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.

CHCDFV402C Manage own professional development in responding to domestic and family violence

Alisha can manage her own performance and take responsibility for her professional development in relation to domestic and family violence.