This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support. To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

HLTWHS002 Follow safe work practices for direct client care

Monique can participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.

CHCDIV001 Work with diverse people

Monique can work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people

CHCLEG001 Work legally and ethically

Monique can identify and work within the legal and ethical frameworks that apply to an individual job role.

CHCCOM005 Communicate and work in health or community services

Monique can communicate effectively with clients, colleagues, management and other industry providers.

HLTAAP001 Recognise healthy body systems

Monique can work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.

CHCCCS015 Provide individualised support

Monique can organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

CHCCCS023 Support independence and wellbeing

Monique can provide individualised services in ways that support independence, as well as, physical and emotional wellbeing.

CHCAGE001 Facilitate the empowerment of older people

Monique can respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach.

CHCADV001 Facilitate the interests and rights of clients

Monique can assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.

CHCAGE005 Provide support to people living with dementia

Monique can provide person-centred care and support to people living with dementia. It involves following and contributing to an established individual plan.

CHCCCS011 Meet personal support needs

Monique can determine and respond to an individual’s physical personal support needs and to support activities of daily living.

CHCCCS025 Support relationships with carers and families

Monique can work positively with the carers and families of people using the service based on an understanding of their support needs.

CHCHCS001 Provide home and community support services

Monique can work in a home support environment and community settings with individuals, family members, staff, visitors, suppliers and others to meet established work requirements.

CHCDIS001 Contribute to ongoing skills development using a strengths-based approach

Monique can assist with supporting the ongoing skill development of a person with disability. It involves following and contributing to an established individual plan and using a positive, strengths-based approach.

CHCDIS002 Follow established person-centred behaviour supports

Monique can implement behaviour support strategies outlined in an individualised behaviour support plan for a person with disability.

CHCDIS003 Support community participation and social inclusion

Monique can assist with supporting people with disability in community participation and social inclusion using a person-centred approach. This involves enabling people to make choices to maximise their participation in various community settings, functions and activities to enhance psychosocial well-being and lifestyle in accordance with the person’s needs and preferences.

CHCDIS007 Facilitate the empowerment of people with disability

Monique can facilitate the empowerment of people with disability to deliver rights based services using a person-centred approach. It should be carried out in conjunction with individualised plans.