This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery. Workers may be required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limited parameters. To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.

HLTWHS002 Follow safe work practices for direct client care

Amy can participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.

CHCPAL001 Deliver care services using a palliative approach

Amy can care for people with life-threatening or life-limiting illness and/or normal ageing process within a palliative approach.

CHCLEG003 Manage legal and ethical compliance

Amy can research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

CHCDIV001 Work with diverse people

Amy can work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCPRP001 Develop and maintain networks and collaborative partnerships

Amy can identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.

HLTAAP001 Recognise healthy body systems

Amy can work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.

CHCADV001 Facilitate the interests and rights of clients

Amy can assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.

CHCCCS023 Support independence and wellbeing

Amy can provide individualised services in ways that support independence, as well as, physical and emotional wellbeing.

CHCCCS025 Support relationships with carers and families

Amy can work positively with the carers and families of people using the service based on an understanding of their support needs.

CHCAGE001 Facilitate the empowerment of older people

Amy can respond to the goals and aspirations of older people and provide support services in a manner that focuses on improving health outcomes and quality of life, using a person-centred approach.

CHCCCS011 Meet personal support needs

Amy can determine and respond to an individual’s physical personal support needs and to support activities of daily living.

CHCAGE004 Implement interventions with older people at risk

Amy can work in partnership with older people and their carers to implement interventions in the context of an individualised plan to reduce risk.

CHCAGE003 Coordinate services for older people

Amy can provide services to an older person. It involves following and contributing to an established individual plan.

CHCAGE005 Provide support to people living with dementia

Amy can provide person-centred care and support to people living with dementia. It involves following and contributing to an established individual plan.

CHCCCS006 Facilitate individual service planning and delivery

Amy can contribute to the development, implementation and review of individualised support.

BSBMGT401 Show leadership in the workplace

Amy can lead teams and individuals by modelling high standards of conduct to reflect the organisation's standards and values.

CHCAGE002 Implement falls prevention strategies

Amy can work in partnership with older people and their carer/s to implement strategies to minimise the risk of falls.

CHCCCS021 Respond to suspected abuse

Amy can identify signs of possible abuse, take appropriate action according to role and responsibilities and minimise the risk of abuse to a person.