This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities. Note that the Statutory & forensic child, youth & family welfare specialisationmust be achieved in orderto meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA) To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

Cheryl can function independently and to plan and undertake community work and associated services.

HLTWHS004 Manage work health and safety

Cheryl can establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

CHCPRP003 Reflect on and improve own professional practice

Cheryl can evaluate and enhance own practice through a process of reflection and ongoing professional development.

CHCLEG003 Manage legal and ethical compliance

Cheryl can research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

CHCCOM003 Develop workplace communication strategies

Cheryl can develop communication protocols for a team or business unit.

CHCDIV003 Manage and promote diversity

Cheryl can evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

CHCMGT005 Facilitate workplace debriefing and support processes

Cheryl can monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

CHCCCS007 Develop and implement service programs

Cheryl can engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

CHCCCS004 Assess co-existing needs

Cheryl can assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

CHCCSM004 Coordinate complex case requirements

Cheryl can coordinate multiple service requirements for clients with complex needs within a case management framework.

CHCCSM005 Develop, facilitate and review all aspects of case management

Cheryl can undertake case management meetings to plan, monitor and review service provision.

CHCCSM006 Provide case management supervision

Cheryl can take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.

CHCCSL001 Establish and confirm the counselling relationship

Cheryl can use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model.

CHCCSL002 Apply specialist interpersonal and counselling interview skills

Cheryl can use advanced and specialised communication skills in the client-counsellor relationship.

CHCCSL003 Facilitate the counselling relationship and process

Cheryl can support clients to identify and work though concerns, and to manage the overall counselling process to its conclusion.

CHCCSL007 Support counselling clients in decision-making processes

Cheryl can assist clients to clarify their goals, explore options and develop a course of action.

CHCDEV001 Confirm client developmental status

Cheryl can review the developmental status of a client. Note that the client may be a child or a young person.

CHCADV002 Provide advocacy and representation services

Cheryl can formally represent the interests of service users. Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

CHCCOM004 Present information to stakeholder groups

Cheryl can apply high level communication skills in interactions with stakeholders.

CHCPRP001 Develop and maintain networks and collaborative partnerships

Cheryl can identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.