This qualification reflects the role of skilled florists who use a range of well-developed floristry skills to design, construct and sell a diverse range of floristry products. These individuals have sound knowledge of construction techniques and floristry design elements and principles. Using discretion and judgement, they work with some independence and under limited supervision. They may provide technical advice and support to team members.

CUVACD201A Develop drawing skills to communicate ideas

Shona can develop simple drawing techniques for representing and communicating ideas. It does not relate to drawing as an art form. In a work or learning context this unit may relate to visually communicating ideas about objects, as well as the use of space, narratives or the steps in a process.

SFLDEC007 Construct wired floristry products

Shona can construct a range of wired floristry products to pre-determined designs. This key construction function requires the ability to access and interpret job specifications, adapt as required, prepare for construction, select the correct components, and assemble, evaluate and present a range of floral arrangements

SFLSOP008 Provide quality service to floristry customers

Shona can communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport, determine and address customer needs and expectations and respond to complaints. Service provision could be face-to-face, via electronic means or over the telephone.

SFLSOP005 Prepare and care for floristry stock

Shona can prepare, monitor and maintain the quality of all types of floristry stock including flowers, plant materials, floral displays, perishable and non-perishable ancillary merchandise. It requires the ability to maintain the cleanliness of all preparation and display areas

SFLWHS001 Participate in safe work practices

Shona can incorporate safe work practices into day-to-day floristry workplace activities. It requires the ability to follow predetermined health, safety and security policies and procedures and to participate in organisational work health and safety management practices.

SFLDEC012 Interpret floristry design briefs

Shona can interpret customer needs and product preferences for custom made floristry products. It requires the ability to determine initial design specifications, to contribute ideas and present options through ongoing customer liaison until final design briefs are agreed.

SFLSOP003 Recognise flower and plant materials

Shona can research and interpret details about flower and plant materials. It requires the ability to identify appropriate information sources and to develop and maintain a knowledge base in order to visually recognise and name flower and plant materials. This key workplace skill underpins effective performance for the design, construction and care of floristry products.

SFLDEC006 Construct hand tied floristry products

Shona can construct a range of hand tied floristry products to predetermined designs. This key construction function requires the ability to access and interpret job specifications, adapt as required, prepare for construction, select the correct components and assemble, evaluate and present a range of floral arrangements.

SFLSOP001 Source information on floristry products and services

Shona can source and use fundamental information about the floristry industry and the various products and services it provides. It requires the ability to identify appropriate information sources and to research, develop and maintain a knowledge base. This essential knowledge underpins effective performance for all sales, design and construction activities.

SFLSOP010 Prepare quotations for floristry products

Shona can calculate costs of custom made floristry products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined. Quotations could be provided face-to-face, via electronic means or over the telephone.

SFLDEC001 Maintain floristry tools and equipment

Shona can complete and document regular maintenance activities for floristry tools and equipment. It requires the ability to maintain the cleanliness of tools and equipment, identify maintenance and repair requirements, complete basic non-specialist repairs and appropriately store items. Complex repairs would be referred to specialist service technicians

SFLSOP009 Sell floristry products

Shona can proactively sell floristry products. It requires the ability to identify specific customer needs, suggest a range of products to meet needs, provide current and accurate product information and close the sale. Sales could be face-to face, via electronic means or over the telephone.

SFLDEC002 Design floristry products

Shona can design a range of key and frequently sold floristry products. This primary design function requires the ability to determine the product function and style, generate and assess ideas for product design, and determine and document the final design so that job specifications can be followed during the construction phase

SFLSOP004 Receive and store floristry stock

Shona can receive and store all types of floristry stock including flowers, plant materials, perishable and non-perishable ancillary merchandise. It requires the ability to maintain the cleanliness of stock handling and storage areas, check and take delivery of floristry stock and appropriately store, rotate and maintain the quality of stock items.

SFLDEC008 Construct floristry products with a base medium

Shona can construct a range of floristry products with a base medium to predetermined designs. This key construction function requires the ability to access and interpret job specifications, adapt as required, prepare for construction, select the correct components, and assemble, evaluate and present a range of floral arrangements.

SFLSOP002 Work effectively in the floristry industry

Shona can work effectively in the floristry industry by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.

BSBDES202 Evaluate the nature of design in a specific industry context

Shona can examine and consider the design process in a particular industry.

BSBDES301 Explore the use of colour

Shona can explore the use of colour and to apply colour theory.

BSBWOR202 Organise and complete daily work activities

Shona can seek feedback for performance improvement and use current technology appropriate to the task.

SFLSOP006 Display and merchandise floristry products

Shona can plan for, display and merchandise floristry stock items made for general sale as well as flowers, plants, perishable and non-perishable ancillary merchandise.

CUAPPR201 Make simple creative work

Shona can make simple creative work in any medium which involves the process of developing and discussing ideas, and then using a limited range of specific art and design techniques to communicate those ideas through the work. Shona has, with the help and feedback of key people, can develop and apply a repertoire of skills to make simple creative work in any form.