This qualification reflects the role of floristry assistants who use a defined and limited range of basic floristry technical skills to assemble fundamental floristry products to pre-determined designs and job specifications. These individuals are involved in mainly routine and repetitive tasks using limited practical skills and basic floristry industry knowledge. They work under direct supervision. This qualification provides a pathway to work as a floristry assistant in a diversity of floristry industry business types including retail floristry shops, studios and online floristry businesses.

SFLSOP007 Interact with floristry customers

Joe can deliver customer service to floristry customers. It requires the ability to greet and serve customers and cover a range of customer service enquiries including routine customer problems. Service provision could be face-to-face, via electronic means or over the telephone.

SFLDEC005 Assemble floristry products

Joe can assemble a range of fundamental floristry products to predetermined designs. This fundamental construction function requires the ability to follow job specifications, prepare for the assembly, select the correct components, and assemble and present a range of floral arrangements.

SFLSOP005 Prepare and care for floristry stock

Joe can prepare, monitor and maintain the quality of all types of floristry stock including flowers, plant materials, floral displays, perishable and non-perishable ancillary merchandise. It requires the ability to maintain the cleanliness of all preparation and display areas.

SFLWHS001 Participate in safe work practices

Joe can incorporate safe work practices into day-to-day floristry workplace activities. It requires the ability to follow predetermined health, safety and security policies and procedures and to participate in organisational work health and safety management practices.

SFLSOP003 Recognise flower and plant materials

Joe can research and interpret details about flower and plant materials. It requires the ability to identify appropriate information sources and to develop and maintain a knowledge base in order to visually recognise and name flower and plant materials. This key workplace skill underpins effective performance for the design, construction and care of floristry products.

SFLSOP001 Source information on floristry products and services

Joe can source and use fundamental information about the floristry industry and the various products and services it provides. It requires the ability to identify appropriate information sources and to research, develop and maintain a knowledge base. This essential knowledge underpins effective performance for all sales, design and construction activities.

SFLDEC001 Maintain floristry tools and equipment

Joe can complete and document regular maintenance activities for floristry tools and equipment. It requires the ability to maintain the cleanliness of tools and equipment, identify maintenance and repair requirements, complete basic non-specialist repairs and appropriately store items. Complex repairs would be referred to specialist service technicians.

SFLSOP004 Receive and store floristry stock

Joe can receive and store all types of floristry stock including flowers, plant materials, perishable and non-perishable ancillary merchandise. It requires the ability to maintain the cleanliness of stock handling and storage areas, check and take delivery of floristry stock and appropriately store, rotate and maintain the quality of stock items.

SFLSOP002 Work effectively in the floristry industry

Joe can work effectively in the floristry industry by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.

BSBDES301 Explore the use of colour

Joe can explore the use of colour and to apply colour theory

BSBWOR202 Organise and complete daily work activities

Joe can seek feedback for performance improvement and use current technology appropriate to the task

SFLSOP006 Display and merchandise floristry products

Joe can plan for, display and merchandise floristry stock items made for general sale as well as flowers, plants, perishable and non-perishable ancillary merchandise.