This qualification is suitable for those establishing a small business who use well developed skills and a broad knowledge base to solve a range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.

BSBSMB401 Establish legal and risk management requirements of small business

Annemarie is able to identify and comply with all regulations affecting the business.

BSBSMB402 Plan small business finances

Annemarie is able to identify financial requirements of a business, including profit targets, cash flow projections and strategies to garner financial support.

BSBSMB403 Market the small business

Annemarie is able to monitor and improve business performance via a clear marketing strategy integrated into the business plan.

BSBSMB404 Undertake small business planning

Annemarie is able to research and develop an integrated business plan for achieving business goals and objectives.

BSBCUS401 Coordinate implementation of customer service strategies

Annemarie is able to advise, carry out and evaluate customer service strategies.

BSBEBU401 Review and maintain a website

Annemarie is able to undertake data analysis, review website content, and update and maintain a website.

BSBREL402 Build client relationships and business networks

Annemarie is able to establish, maintain and improve client relationships and to actively participate in networks to support attainment of key business outcomes.

BSBSMB406 Manage small business finances

Annemarie is able to implement and review financial management strategies on a regular basis.

BSBCUS402 Address customer needs

Annemarie is able to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

BSBSUS401 Implement and monitor environmentally sustainable work practices

Annemarie is able to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.