This qualification reflects the role of people working in a volunteer capacity across a range of industries and organisations in a variety of contexts.

CHCCOM002 Use communication to build relationships

Tony is able to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

CHCVOL001 Be an effective volunteer

Tony is able required to work effectively as a volunteer in a variety of capacities and contexts.

BSBWOR301 Organise personal work priorities and development

Tony is able required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

CHCDIV001 Work with diverse people

Tony is able required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCLEG001 Work legally and ethically

Tony is able required to identify and work within the legal and ethical frameworks that apply to an individual job role.

HLTWHS001 Participate in workplace health and safety

Tony is able required for workers to participate in safe work practices to ensure their own health and safety, and that of others.

CHCCDE003 Work within a community development framework

Tony is able required to work within a community development framework.

CHCCOM001 Provide first point of contact

Tony is able required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.

CHCSET001 Work with forced migrants

Tony is able required to work with, and for, refugees within an ethical, social, political and economic context.

CHCMHS001 Work with people with mental health issues

Tony is able required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.