This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

CHCCCS016 Respond to client needs

Fiona is able to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.

CHCCOM005 Communicate and work in health or community services

Fiona is able to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIV001 Work with diverse people

Fiona is able to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

HLTWHS002 Follow safe work practices for direct client care

Fiona is able for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. She has a focus on maintaining safety of the worker, the people being supported and other community members.

HLTWHS006 Manage personal stressors in the work environment

Fiona is able to maintain health and wellbeing by preventing and managing personal stress.

CHCADV001 Facilitate the interests and rights of clients

Fiona is able to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.

CHCCCS005 Conduct individual assessments

Fiona is able to prepare for, conduct and report on an assessment of a persons need for support services using established processes and tools.

CHCCCS015 Provide individualised support

Fiona is able to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

CHCGROUP302D Support group activities

Fiona is able to participate in and provide general support for a range of informal and formal groups in a variety of settings

CHCCDE003 Work within a community development framework

Fiona is able to work within a community development framework.

CHCCOM001 Provide first point of contact

Fiona is able to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.

CHCMHS001 Work with people with mental health issues

Fiona is able to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.