This qualification reflects the role of workers who are responsible for the coordination of volunteers within a program or organisation. Volunteer coordinators provide ongoing management and support to volunteers and are the main point of contact for volunteers.

CHCCOM002 Use communication to build relationships

Mustafa is able to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

CHCDIV003 Manage and promote diversity

Mustafa is able required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

CHCLEG001 Work legally and ethically

Mustafa is able required to identify and work within the legal and ethical frameworks that apply to an individual job role.

CHCVOL003 Recruit, induct and support volunteers

Mustafa is able required to recruit, orientate, develop and support volunteer workers in an agency, service or program. Workers at this level will be responsible for the ongoing coordination and supervision of volunteers who may be working in a range of contexts.

CHCVOL004 Manage volunteer workforce development

Mustafa is able required to develop and support volunteer programs and volunteer workforce in an organisation or agency. Workers at this level will be responsible for coordinating and overseeing volunteer programs across a range of contexts.

HLTWHS003 Maintain work health and safety

Mustafa is able required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

BSBLDR403 Lead team effectiveness

Mustafa is able to plan and supervise the performance of the team and develop team cohesion.

CHCAGE003 Coordinate services for older people

Mustafa is able to provide services to an older person. It involves following and contributing to an established individual plan.

CHCCOM003 Develop workplace communication strategies

Mustafa is able required to develop communication protocols for a team or business unit.

CHCSET001 Work with forced migrants

Mustafa is able required to work with, and for, refugees within an ethical, social, political and economic context.

CHCMHS001 Work with people with mental health issues

Mustafa is able required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.