This qualification reflects the role of individuals who use a range of well-developed events administration or operational skills and knowledge to complete event-related work activities. Using discretion and judgement, they work with some independence under the guidance of more senior event personnel, using plans, policies and procedures to guide work activities.

BSBWOR203 Work effectively with others

Melanie is able to work cooperatively with others and deal effectively with issues, problems and conflict.

SITEEVT001 Source and use information on the events industry

Melanie is able to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.

SITEEVT002 Process and monitor event registrations

Melanie is able to process attendee registrations for events, and administer them through to finalisation. She is to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.

SITXCCS006 Provide service to customers

Melanie is able to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

SITXCOM002 Show social and cultural sensitivity

Melanie is able to be socially aware when serving customers and working with colleagues. She is able to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

SITXWHS001 Participate in safe work practices

Melanie is able to incorporate safe work practices into own workplace activities. She to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices

SITEEVT003 Coordinate on-site event registrations

Melanie is able to prepare for and process on-site attendee registrations at events. She is able to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.

SITEEVT004 Provide event staging support

Melanie is able to assist with staging requirements during event set up, operation and break down. She is able to integrate fundamental knowledge of event staging and technical production requirements.

SITTTSL008A Book and coordinate supplier services

Melanie is able to make and administer customer bookings for products and services. She is able to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.

BSBITU306A Design and produce business documents

Melanie is able to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

SITTTSL002A Access and interpret product information

Melanie is able to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. She is able to identify sources of information and to interpret specific details of the products.

SITTTSL004A Source and provide Australian destination information and advice

Melanie is able to source and provide customer information and advice relating to Australian destinations and their features. She is able to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.

SITTTSL006A Prepare quotations

Melanie is able to calculate the costs of products and services and to present quotations to customers. She is able to provide quotations for products and services where business pricing has already been determined.