This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

BSBWOR203 Work effectively with others

Robert is able to work cooperatively with others and deal effectively with issues, problems and conflict.

SITHIND002 Source and use information on the hospitality industry

Robert is able to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Robert can integrate this essential knowledge on a daily basis to work effectively in the industry.

SITHIND004 Work effectively in hospitality service

Robert is able to work effectively in a hospitality environment and provide service to customers during service periods.

SITXCCS006 Provide service to customers

Robert is able to communicate effectively with and provide quality service to both internal and external customers. Robert has the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

SITXCOM002 Show social and cultural sensitivity

Robert is able to be socially aware when serving customers and working with colleagues. He has the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

SITXHRM001 Coach others in job skills

Robert is able to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

SITXWHS001 Participate in safe work practices

Robert is able to incorporate safe work practices into own workplace activities. He has the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

SITXFSA001 Use hygienic practices for food safety

Robert is able to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. He has the ability to follow predetermined organisational procedures and to identify and control food hazards.

SITHFAB002 Provide responsible service of alcohol

Robert is able to responsibly sell or serve alcohol.

SITHFAB003 Operate a bar

Robert is able to prepare a bar for service, take drink orders, prepare and serve alcoholic and non-alcoholic beverages and close the bar down. Customer service and selling skills are found in other units.

SITHFAB004 Prepare and serve non-alcoholic beverages

Robert is able to prepare and serve a range of teas, non-espresso coffees and other non-alcoholic beverages. He has the ability to select ingredients and equipment and to use a range of methods to make and present drinks.

SITHFAB005 Prepare and serve espresso coffee

Robert is able to extract and serve espresso coffee beverages using commercial espresso machines and grinders. He has the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines and grinders. Complex repairs of equipment would be referred to specialist service technicians.

SITHFAB007 Serve food and beverage

Robert is able to serve food and beverages to customers in a casual dining setting. It covers the fundamental technical skills required to prepare the outlet for the service period, interact with customers to take orders, serve and clear food and beverage, and complete end of service tasks.

SITXFSA002 Participate in safe food handling practices

Robert is able to handle food safely during the storage, preparation, display, service and disposal of food. He has the ability to follow predetermined procedures as outlined in a food safety program.

SITHGAM001 Provide responsible gambling services

Robert is able to provide responsible gambling services, and to assist those customers who have issues with problem gambling.