This qualification reflects the role of individuals who use a range of well-developed guiding skills combined with a substantial depth of subject matter knowledge to deliver tours. They work with some independence and under limited supervision using discretion and judgement to resolve problems.

HLTAID003 Provide first aid

Nan is able to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings.

SITTGDE002 Work as a guide

Nan is able to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that guides must consider in their day-to-day work.

SITTGDE004 Lead tour groups

Nan is able to coordinate a tour group. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups.

SITTGDE005 Prepare and present tour commentaries or activities

Nan is able to construct commentaries or activities and to use effective interpretation and presentation techniques to ensure customer participation and enjoyment in tours or activities. Guides may be presenting generalist or specialist information.

SITTGDE006 Develop and maintain the general and regional knowledge required by guides

Nan is able to research information on Australia and local regions for presentation to customers. It requires broad general knowledge of Australia plus some regional and location-specific knowledge. It highlights the need for ongoing research to update and expand knowledge.

SITXCCS006 Provide service to customers

Nan is able to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

SITXCOM002 Show social and cultural sensitivity

Nan is able to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

SITXWHS001 Participate in safe work practices

Nan is able to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

SITXWHS002 Identify hazards, assess and control safety risks

Nan is able to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes.

SITTIND001 Source and use information on the tourism and travel industry

Nan is able to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

SITTGDE003 Provide arrival and departure assistance

Nan is able to provide assistance to customers between transport terminals and accommodation. It requires the ability to check customer arrival and departure information, reconfirm all operational aspects of transportation and accommodation, and provide customers with accurate information.

SITTTSL004 Provide advice on Australian destinations

Nan is able to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.

SITXFIN001 Process financial transactions

Nan is able to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.