This qualification applies to individuals working in the cleaning industry as cleaners who are responsible for planning work, liaising with customers and operating in a range of general domestic and commercial settings as well as specialist cleaning environments. Justin is employed as a cleaner in a local shopping mall. He usually works alone but at times also works under supervision, and has the responsibility of selecting the method of cleaning to be used and ensuring safe work practices. His skills and knowledge are shown below

CPPCLO2033A Plan for safe and efficient cleaning activities

Justin has the ability to plan for safe and efficient cleaning activities. He addresses general issues in each work site for each cleaning activity, assessing hazards and work site security risks, selecting suitable work methods to ensure maximum safety and efficiency

CPPCLO2035A Maintain cleaning storage areas

Justin has the ability to maintain cleaning equipment and consumable storage areas, which may be a vehicle or premises. He controls and maintains stocks of equipment, chemicals and consumables used in the provision of cleaning services. Justin is capable of responding to emergency situations

CPPCLO3039A Support leadership in the workplace

Justin has the ability to promote a supportive structure and environment that enables effective leadership within the cleaning industry. He is capable of contributing to team effectiveness, regularly participating in and facilitating team planning, promoting team commitment and cooperation

CPPCMN3003A Contribute to workplace safety arrangements

Justin has the ability to assist in ensuring own safety and that of others in the workplace. He can share information with work group about occupational health and safety (OHS), encourage participative arrangements within a work group for management of OHS, contribute to organisational procedures for identifying hazards and assessing and controlling risks, and contribute to organisation’s procedures for providing OHS training

CPPCCL2002A Use bonnet cleaning

Justin has the ability to bonnet clean carpet to achieve a clean surface appearance which is recommended as a maintenance cleaning procedure. Justin can assess areas to be cleaned, select equipment and chemicals, prepare work sites, tidy work sites, clean and safety check equipment, and store equipment and chemicals

CPPCCL2003A Use dry foam shampoo

Justin has the ability to dry foam shampoo a carpet to remove in-ground dirt and soil from the upper layer of the carpet, at times he applies this to commercial as well as domestic carpets. Justin can assess areas to be cleaned, select equipment and chemicals, and prepare work sites

CPPCCL2004A Use dry absorbent compound

Justin is able to use the dry absorbent compound method to remove dirt and soil from carpet (the dry absorbent compound cleaning method can be applied to domestic or commercial carpets). Justin can assess areas to be cleaned, select equipment and chemicals, prepare work site, tidy work sites, clean and safety check equipment, and store equipment and chemicals

CPPCCL2005A Use wet foam shampoo

Just has capabilities to wet foam shampoo a carpet to remove in-ground dirt and soil from the upper layer of the carpet (wet foam shampooing can be applied to commercial or domestic carpets). Justin can assess areas to be cleaned, select equipment and chemicals, prepare work site, tidy work sites, clean and safety check equipment, and store equipment and chemicals

CPPCLO3002A Restore hard floor surfaces

Justin has capabilities to restore hard floor surfaces. He is able to perform both manual and mechanical methods of hard floor surface restoration. Justin has the ability to assess the extent of the restoration task through understanding client requirements and applying company policies and procedures; and select the appropriate equipment, chemicals and methods that are essential to performing the task safely and efficiently. Just can tidy work sites, clean and conduct safety checks on equipment, and store equipment and chemicals

CPPCLO3003A Replace a hard floor finish

Justin has the ability to replace a hard floor finish. He can carry out the processes involved in removing the old floor sealant and replacing it with a new protective coating, which is commonly known within the industry as ‘strip and seal’. Justin can conduct an assessment of the area to be stripped and sealed, select equipment and chemicals, prepare work site. remove and replace hard floor surface, tidy work sites, clean and safety check equipment, and store equipment and chemicals

CPPCLO3013A Clean window coverings

Justin can clean a range of window coverings to remove dirt and grime. He has the ability to assess the extent of the cleaning task through understanding client requirements and the type of window coverings and fixtures, and applying company policies and procedures. Justin is competent in selecting the appropriate equipment, chemicals and methods in order to perform his tasks safely and efficiently. Justin can clean and safety check equipment, and store equipment and chemicals

CPPCLO3014A Maintain \'clean room\' environments

Justin has the ability to maintain ‘clean room’ environments. Cleaning in a ‘clean room’ environment is a specialised field of cleaning. Justin recognises the need to exercise caution when selecting cleaning methods to ensure safety of personnel and equipment. Justin has the ability to assess the extent of the cleaning task through knowledge of the characteristics of a ‘clean room’ environment and by applying and understanding client requirements and company policies and procedures in order to perform the task. He can select the appropriate equipment, chemicals and methods to perform his tasks safely and efficiently

CPPCLO3016A Wash furniture and fittings

Justin has the ability to wash furniture and fittings. He can assess furniture and fittings to be cleaned, understanding the client specifications for periodic rather than routine cleaning. He is able to clean a range of surface types and use various cleaning methods. He can select equipment and chemicals, prepare work sites, tidy up the work site, clean and safety check equipment, and store equipment and chemicals

CPPCLO3020A Clean using pressure washing

Justin has the ability to use pressure washing to clean surfaces, pressure washing produces a variable stream of either water or cleaning chemical and is used as a replacement for hand scrubbing in large areas or where surfaces are very soiled. Justin can assess areas suitable for pressure washing, select equipment and chemicals, prepare work sites, clean and tidy work sites, clean and safety check equipment, and store equipment and chemicals

CPPCLO3021A Clean industrial machinery

Justin has the ability to clean industrial machinery. This is usually performed on a planned or rostered basis with the machinery being taken out of operation for cleaning. Justin is able to assess the extent of the cleaning task through knowledge of the characteristics of surfaces and types of surface soiling. He has an understanding of client requirements and the ability to apply company policies and procedures in order to perform the task. He can carry out the selection of appropriate equipment, chemicals and cleaning methods essential to perform tasks safely and efficiently

CPPCLO3036A Clean at high levels

Justin has the ability to clean a range of surfaces and sites above easy reach from the ground, in cleaning activities occurring at heights above two metres from the ground or floor surface and is typically manual or ‘hands on’. Justin carries out cleaning activities which may occur either indoors or outdoors and involves use of specialised equipment to access the area to be cleaned. Justin understands that safety is an important issue for cleaners involved in cleaning work at high levels. He has the ability to assess the extent of the cleaning task through knowledge of characteristics of surfaces, sites and soiling. Justin has a solid understanding of client requirements and company policies and procedures in order to perform his tasks. Justin is very capable of selecting the appropriate equipment, chemicals and cleaning methods that are essential to performing tasks safely and efficiently

CPPCLO3038A Clean food-handling areas

Justin is able to clean in food-handling areas where the work does not involve direct food contact, these areas include food courts and industrial food-processing plants. Justin can assess the extent of the cleaning task through understanding client requirements and special characteristics of food-handling areas, and applying company policies and procedures. He has the ability to select the appropriate equipment, chemicals and methods that are essential to performing tasks safely and efficiently, as is paying careful attention to health and safety issues. Justin can replenish consumables and tidy work sites, as well as clean, safety check and store equipment

CPPCLO3044A Clean using steam sanitising techniques

Justin has the ability to use high temperature commercial steam-cleaning equipment and processes effectively. He is able to analyse the capacity of steam-cleaning processes, communicate the benefits to client, and use the technology to achieve the required standard of cleaning. Justin can finalise the cleaning process

CPPCMN3001B Participate in environmentally sustainable work practices

Justin has the ability to participate in environmentally sustainable work practices. He can identify current resource usage in the workplace and contribute to ensuring compliance with legislative requirements. Justin has the capacity to contribute to improvements in sustainable work practices. Justin is always ensuring environmentally sustainable work practices, and the benefits that they bring, are understood. He frequently contributes to improvement of resource efficiency, with an understanding of resource efficiency issues and practices

CPPCMN3004A Respond to enquiries and complaints

Justin can respond effectively to client enquiries and complaints regarding company services. He is capable of handling formal or informal enquiries, as well as negative feedback and complaints from clients, about products and services. Justin accepts responsibility for processing client enquiries or complaints and communicating with clients to resolve issues. He has research ability and administrative skills to satisfy complex client needs, and is very familiar with products and services that may vary widely. Just can identify nature and type of enquiry or complaint, research information relevant to enquiry or complaint, refer enquiries or complaints, communicate with clients and/or their agents to resolve issue, satisfy complex client needs, update relevant files and records, and update policy and procedures where required

HLTIN301C Comply with infection control policies and procedures

Just always complies with infection control policies and procedures. He carries out procedures in accordance with current infection control guidelines, Australian and New Zealand Standards for maintaining infection control and the policies and procedures of the organisation. He acknowledges the importance of complying with an effective infection control strategy that ensures the safety of the client (or end-user of health-related products/services), and maintains personal protection and prevents the transmission of infections from person to person. Justin uses personal protective equipment, limits contamination, handles, packages, labels, stores, transports and disposes of clinical and other waste

HLTIN403B Implement and monitor infection control policy and procedures

Justin carries out infection control responsibilities of employees with his supervisory accountability to implement and monitor infection control policies and procedures in the workplace. He can provide information about infection control policies and procedures, integrate infection control policy and procedure into work practices, monitor infection control performance and implement improvements in practices in a specific work unit or team within an organisation

TAEDEL301A Provide work skill instruction

Justin is able to conduct individual and group instruction and demonstrate work skills, using existing learning resources in a safe and comfortable learning environment. He has the skills and knowledge required to determine the success of both the training provided and one's own personal training performance. Justin can organise instruction and demonstration, conduct instruction and demonstration, check training performance, and review personal training performance and finalise documentation